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Determine what drives customer satisfaction, retention & revenue

 
 

ONE Analytics Solution

Align determines key drivers of customer satisfaction, retention and revenue and delivers advanced data analytics dashboards while enabling corporate data analysts to spend all their time analyzing and not prepping or wrangling data.

 

Six State-of-the-Art Technologies

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Includes Multiple Components…

  • Enterprise Feedback Platform

  • Customer Advisory Panel

  • Survey Operations

  • Feedback Notifications

  • Service Recovery

  • Case Management

  • ONE Data Repository

  • Dashboard Automation

  • Data Storage

  • Text Analytics

  • Sentiment Analysis

  • Advanced Analytics Dashboards

  • Executive Reporting Dashboards

 
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Key Drivers of Corporate KPIs

  • Customer Satisfaction

  • Retention

  • Revenue

  • Continue Being a Customer

  • Competitive Advantage

  • Share of Wallet.

Advanced Analytics Dashboard

  • Customer

  • Products/Services

  • Customer Service

  • Financials

  • Sales/Business Development

Data Automation

  • Customer

  • Sales

  • Financial

  • Transactional

  • Customer Service

  • Technical Support

Data Warehouse

  • ONE Data Repository

  • Scalable

  • Rapid Analytics

Customer Advisory Panel